FAQs
How Can We Assist?
How Can I Reach Customer Support?
You may reach a Customer Service Representative at: support [at] mindmyhustle [dot] com or fill out the form under the "contact" option in the menu bar.
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Someone will get back to you ASAP!
When Will My Order Ship?
Due to the current circumstances with delivery services, the shipping of your items may be delayed.
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Standard orders are currently shipping out within 2-9 business days (weekends & holidays excluded). This means that your order will be handed off to USPS, FEDEX or UPS in this timeframe, not delivered.
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As long as the order is placed before 1pm EST we aim to ship everything out the same day.
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Standard — 2-9 business days
Priority — 3-5 business days
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How Can I Track My Order?
Once your order has been prepped and shipped, you will receive an email with a tracking number.
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Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
What Is Your Return Policy?
We accept returns on all orders as long as the item is in its original and sellable condition within 14 days of receiving the item. We only accept items in their original, unworn/unwashed, new condition. Washed, worn and/or items with animal hair are not eligible for returns/exchanges.
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Defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. Please note that the customer is responsible for any fees associated with returning the package.
Your refund for the returned items (shipping fee excluded) will be processed once the package has been received. Please note, depending on your location this can take up to 15 business days.
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Issues that are not brought to our attention within 30 days of the original ship date will not qualify for a refund.